Shipping policy

Every Mystic Ostrich product is made on demand. This allows us to create products specifically for our customers while reducing unnecessary waste.

Processing Time

Orders typically require:

2–7 business days

for production before they ship.

Production times may vary during:

• New collection launches
• Holidays
• High-volume periods

Shipping Time

After production is complete, shipping times depend on your location and selected shipping method.

Estimated delivery times:

United States:
3–7 business days after fulfillment

International:
7–21 business days after fulfillment

Please note that shipping delays caused by carriers, weather, customs, or circumstances outside of our control are not guaranteed.

Tracking Information

Once your order ships, you will receive tracking information through the email provided at checkout.

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect address, additional shipping costs may apply.

International Orders

International customers are responsible for any customs fees, duties, or taxes required by their country.