Returns & Exchanges
Every Mystic Ostrich product is made to order. Because each piece is created specifically for your order, we generally do not accept returns or exchanges due to incorrect sizing, color selection, change of mind, or personal preference.
Please review the product description and sizing information carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of delivery.
Email hello@mysticostrich.com with:
- Your order number
- A description of the issue
- Clear photos showing the problem
We'll review the issue and, when appropriate, work with our fulfillment partner to provide a replacement or other appropriate resolution.
Please do not send an item back before contacting us. We'll provide instructions if a return is necessary.
Wrong Size or Change of Mind
Because our products are made on demand, we generally cannot offer refunds or exchanges when the correct product was produced and delivered but you selected the wrong size, color, or simply changed your mind.
We strongly recommend reviewing our sizing information before ordering.
Lost or Stolen Packages
Mystic Ostrich is not responsible for packages that are confirmed as delivered by the shipping carrier but are subsequently lost or stolen.
If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.
Refunds
If a refund is approved, it will be issued to the original payment method.
Refund processing times may vary depending on your payment provider.
Contact Us
If something isn't right with your order, please reach out. We'd rather have you contact us than be stuck with a product that isn't what you expected.
hello@mysticostrich.com
Mystic Ostrich
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