Refund policy

At Mystic Ostrich, every piece is created specifically for you. Our products are made on demand, meaning we do not hold large amounts of inventory and each order begins production after purchase.

Because of this, we do not accept returns or exchanges for:

• Incorrect size selection
• Change of mind
• Personal preference
• Incorrect color choice

We encourage customers to review sizing charts carefully before placing an order.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery at mysticostrichwellness@gmail.com.

Please include:

• Order number
• Photos of the item
• Description of the issue

If approved, Mystic Ostrich will work with our fulfillment partner to provide a replacement or appropriate resolution.

Lost or Stolen Packages

Mystic Ostrich is not responsible for packages that are lost, stolen, or marked as delivered by the shipping carrier.

Please ensure your shipping address is accurate before completing your purchase.

Order Changes & Cancellations

Because orders are sent into production shortly after purchase, cancellation requests must be submitted within 24 hours of placing the order.

Once production begins, orders cannot be cancelled or modified.

Contact

For questions regarding your order, contact:

mysticostrichwellness@gmail.com.